Return & Refund Policy​

At Galloy, we aim to supply high-quality rubber products that meet the specifications agreed with our customers.

1. Returns

Customers should contact Galloy as soon as possible if a product is received damaged, defective, incorrect, or does not match the agreed specifications.

Please contact us at sales@galloy.co.nz with:

• Your order or invoice number

• Details of the issue

• Photos of the product and packaging where applicable

• The quantity affected

We will assess the issue and advise you of the appropriate resolution.

2. Faulty or Incorrect Products

If a product is faulty, damaged before delivery, incorrectly supplied, or does not meet the agreed specifications, Galloy will work with the customer to provide an appropriate remedy.

Depending on the circumstances, this may include:

• Replacement of the affected product

• Repair where appropriate

• A full or partial refund

• Another agreed resolution

Nothing in this policy limits any rights a customer may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand laws.

3. Change of Mind

For standard, unused products, Galloy may accept a return at  15% Restocking Fee.

The product must generally be:

• Unused and in saleable condition

• Undamaged

• In its original packaging where applicable

The customer may be responsible for return freight and other reasonable costs associated with a change-of-mind return.

A change-of-mind return is not automatically entitled to a refund under New Zealand consumer law.

4. Custom-Cut and Made-to-Order Products

Products that have been cut, fabricated, modified, or manufactured specifically to a customer's requested dimensions or specifications are generally non-returnable due to change of mind.

This includes custom-cut rubber sheets, strips, gaskets, and other products made specifically for a customer's requirements.

However, if a custom product is defective, incorrectly manufactured, or does not meet the agreed specifications, please contact Galloy so we can investigate and provide an appropriate remedy.

5. Refunds

Where a refund is approved, Galloy will normally process the refund to the original payment method.

Refund processing times may depend on the customer's bank or payment provider.

Where only part of an order is affected, Galloy may provide a partial refund where appropriate.

6. Damaged Goods

If goods arrive damaged, please notify Galloy as soon as reasonably possible and provide photographs of the product and packaging.

Galloy will investigate the matter and, where appropriate, arrange a replacement or refund.

7. Incorrectly Supplied Products

If you receive a product that is different from what was ordered or agreed, please contact us before using or modifying the product.

We may arrange collection or provide instructions for returning the incorrect product and will work with you to provide an appropriate remedy.

8. Contact Us

For returns, refunds or product issues, please contact:

Galloy
Email: sales@galloy.co.nz

Please include your order or invoice number so we can process your request as quickly as possible.

Galloy reserves the right to assess each return and refund request based on the circumstances of the order and applicable New Zealand law.